How CIS Verifies Suppliers & Marketplace Participants
CIS verifies marketplace participants before onboarding. This page explains — in plain English and in a form search engines and AI assistants can read — what CIS checks, how, and what "CIS Verified" actually means. We describe a real verification process, not a marketing claim.
Verified before onboarding
Participants are checked before they appear as verified on CIS.
Only completed checks shown
A verification claim is displayed only when that specific check has been recorded.
Sensitive evidence kept private
ID numbers, tax and payment details are never published.
1. Who CIS is
E&M CIS Connect ("CIS") is a location-based marketplace operated by E&M Construction Supplies LTD., connecting customers in Uganda and Ugandans living abroad to construction material suppliers, manufacturers, retailers, contractors, tradespeople, transporters, brokers and other marketplace participants across Uganda.
2. Who operates the platform
CIS is operated by E&M Construction Supplies LTD. CIS is responsible for onboarding, verification, marketplace listings and the transaction protections described in this centre for transactions conducted through CIS.
3. What CIS does
CIS helps customers find products, find suppliers, understand who they are dealing with, and understand what CIS has verified before they proceed. CIS coordinates quotations, orders and delivery, and provides defined transaction protections for transactions conducted through CIS.
4. Who can become a CIS subscriber
Suppliers, manufacturers, retailers, physical stores, contractors, tradespeople, transporters, brokers and other service providers may apply to join CIS. Onboarding is subject to the verification checks described below and to CIS approval.
How CIS verifies — the checks
The level of verification is appropriate to the type of participant and the services they provide.
5. How businesses are verified
Before onboarding a supplier or business, CIS checks the relevant records with the Uganda Registration Services Bureau (URSB) to establish that the company/business exists and that CIS is dealing with the correct legal entity and authorised people. Where applicable, CIS verifies relevant registration details before onboarding.
6. How contact persons are verified
CIS does not only verify the company. Where a business provides two individual points of contact to CIS, both individuals must also go through the appropriate verification process. This helps establish that the people representing the business to CIS are genuinely connected to that business.
7. How tax / VAT information is checked
CIS checks relevant information with the Uganda Revenue Authority (URA) concerning the business’s tax position and VAT registration where applicable. The purpose is to ensure that businesses represented on CIS are properly identified and that relevant tax information is not simply taken at face value.
8. How payment details are checked
Where mobile-money or other payment details are provided for transactions or business purposes, CIS carries out appropriate checks to establish that the payment details correspond with the credentials supplied by the business. This is an important part of reducing the risk of customers sending money to an unrelated or fraudulent account.
9. How suppliers are monitored
Verification is not a one-off event. CIS monitors listings, reviews verification at appropriate intervals, and can re-verify, suspend or revoke a subscriber’s verification. The level of verification is appropriate to the type of participant and the services they provide.
Verification applies to every type of CIS participant
What "CIS Verified" means — and what it does not
10. What "CIS Verified" means
"CIS Verified" means CIS has completed the recorded verification checks shown for that business. CIS distinguishes between different verification statuses — for example "Business identity verified", "Authorised contacts verified", "Tax/VAT information checked" and "Payment details checked". A particular claim is only displayed when that specific check has actually been completed and recorded. CIS does not claim a check has been done simply because an account was created.
11. What customers should check before a transaction
Customers should review the verification checks shown on the supplier or product page, confirm the product, price, quantity and delivery details, use the contact details shown on CIS rather than details supplied privately, and keep records of any quotation, order and payment. For larger projects, customers building from abroad should consider a site visit or a CIS-coordinated assessment.
12. How customers can report suspicious activity
If something looks wrong — a mismatch between a supplier and the payment details you are given, pressure to pay outside CIS, or any suspicious communication — contact CIS immediately through the Contact E&M options on the site. CIS will review the report and can suspend or revoke verification while it is investigated.
13. What happens when a subscriber fails verification
If required checks cannot be completed or a mismatch is found, the subscriber is not onboarded, or is not shown as verified. CIS may suspend or revoke an existing verification. Where verification is suspended, the supplier or product page shows "Verification suspended" rather than trust signals, and customers are advised to contact CIS before proceeding.
14. How verification is reviewed or renewed
Each verification carries a review date appropriate to the participant. CIS re-verifies at appropriate intervals and when material details change. A verification that has lapsed review is not presented as fully current; the page reflects the most recent recorded review.
15. What CIS guarantees and what it does not
CIS verifies marketplace participants before onboarding and provides defined transaction protections for transactions conducted through CIS, subject to our published terms. CIS does not guarantee transactions conducted directly between a customer and a supplier outside CIS, and does not make an absolute financial guarantee on every transaction. Sensitive verification evidence (identification numbers, private tax information, bank or mobile-money account details, internal documents) is kept internally and is not published.
Transaction protection through CIS
CIS verifies marketplace participants before onboarding and provides defined transaction protections for transactions conducted through CIS, subject to our published terms. We do not use vague language such as "your money is completely safe". Instead, we document:
- What CIS verifies — the checks described above.
- What CIS guarantees — defined transaction protections for transactions conducted through CIS, subject to our published terms.
- What happens when a transaction goes wrong — CIS reviews the matter against the recorded verification and order details.
- How customers can raise a dispute — through the Contact E&M options on the site, with order and payment records.
- How suppliers are held accountable — verification can be suspended or revoked; listings can be removed.
- What evidence customers should retain — quotations, order confirmations and payment records.
- How refunds or resolution processes work where applicable — under the published terms for the transaction type.
CIS does not guarantee transactions conducted directly between a customer and a supplier outside CIS, and does not make an absolute financial guarantee on every transaction. Always check the verification signals shown on the supplier or product page before proceeding.
What CIS does not publish
Sensitive verification information is never publicly exposed. CIS does not publish personal identification numbers, private tax information, bank or mobile-money account details, or internal verification documents. The public-facing website shows only the information necessary to establish trust — the verification status and the specific checks completed — while the underlying evidence is kept internally.
Frequently asked questions
Are suppliers on CIS Uganda verified?
Yes. CIS verifies marketplace participants before onboarding. Checks may include confirming the business exists with the Uganda Registration Services Bureau (URSB), checking tax/VAT information with the Uganda Revenue Authority (URA) where applicable, matching mobile-money/payment details to the business, and verifying individual contact persons. Only checks that have actually been completed and recorded are shown on a supplier or product page.
How does CIS Uganda verify suppliers?
Before a business is onboarded, CIS carries out appropriate checks: business/company verification with URSB; tax and VAT verification with URA where applicable; mobile-money/payment identity checks; and verification of individual contact persons where two contacts are provided. The level of verification is appropriate to the type of participant.
Is CIS Uganda safe?
CIS verifies marketplace participants before onboarding and provides defined transaction protections for transactions conducted through CIS, subject to our published terms. CIS does not guarantee transactions conducted directly between a customer and a supplier outside CIS.
Can I trust a supplier on CIS Uganda?
Each supplier page shows the specific verification checks CIS has completed for that business. If a particular check is not shown, it has not been completed or recorded, and CIS has not claimed it. Customers should also read the "What customers should check" section before transacting.
Does CIS Uganda verify companies?
Yes. Where applicable CIS confirms that a business is registered and that CIS is dealing with the correct legal entity and authorised people, using records from the Uganda Registration Services Bureau (URSB).
How does CIS protect customers from fraudulent suppliers?
CIS verifies participants before onboarding, monitors listings, and provides defined transaction protections for transactions conducted through CIS. Customers can report suspicious activity, and CIS can suspend or revoke a subscriber’s verification. Sensitive verification evidence is kept internally and is not published.
What happens when a subscriber fails verification?
If required checks cannot be completed or a mismatch is found, the subscriber is not onboarded or is not shown as verified. CIS may suspend or revoke an existing verification, and the supplier or product page will show "Verification suspended" rather than trust signals.
Does CIS guarantee every transaction?
No. CIS does not make an absolute financial guarantee on every transaction. CIS verifies marketplace participants before onboarding and provides defined transaction protections for transactions conducted through CIS, subject to our published terms. Transactions conducted directly between a customer and a supplier outside CIS are not covered by CIS protections.
Trust is a core product feature at CIS — not marketing copy. If you cannot find the verification evidence you need on a supplier or product page, contact CIS before proceeding.
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